You Can Not Hear What You Do

Managing By Results Only Makes Things Worse.

It Is Not Enough That Top Management Commit Themselves For Life To Quality And Productivity. They Must Know What It Is That They Are Committed To - That Is, What They Must Do. These Obligations Cannot Be Delegated. Support Is Not Enough; Action Is Required.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

Profit In Business Comes From Repeat Customers

We Are Being Ruined By The Best Efforts Of People Who Are Doing The Wrong Thing.