You Can Not Hear What You Do

You Have To Manage A System. The System Doesn't Manage Itself.

There Is Very Little Evidence That We Give A Hoot About Profit.

Just Because You Can Measure Everything Doesn't Mean That You Should.

Knowledge Is Theory. We Should Be Thankful If Action Of Management Is Based On Theory. Knowledge Has Temporal Spread. Information Is Not Knowledge. The World Is Drowning In Information But Is Slow In Acquisition Of Knowledge. There Is No Substitute For Knowledge.

We Must Satisfy Our Customers.