The Greatest Losses Are Unknown And Unknowable.

A System Is A Network Of Interdependent Components That Work Together To Try To Accomplish The Aim Of The System. A System Must Have An Aim. Without The Aim, There Is No System.

Quality Starts In The Boardroom.

Nobody Should Try To Use Data Unless He Has Collected Data.

People Are Born With Intrinsic Motivation, Self-esteem, Dignity, Curiosity To Learn, Joy In Learning.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.