Your Job Is To Meet The Right

Loyalty Is Earned With Friendliness, Responsiveness, Ease Of Doing Business, Fair Value, And The Good Feeling Customers Get When They Call You, Visit You, Or Interact With You.

I Put Myself In Front Of People Who Can Say Yes To Me, And I Deliver Value First.

Random Acts Of Kindness And The Desire To Do The Best Job Possible Lead To Trust.

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

It's Your Thoughts Behind The Words You Speak That Create Your Attitude.