Prepare To Win, Or Lose To Someone

Ignore People Who Tell You 'you Can't' Or Try To Discourage You.

Every Time A Customer Calls Or You Call A Customer, You Have An Opportunity And A Choice. What Choice Are You Making?

Resilience Is Not What Happens To You. It’s How You React To, Respond To, And Recover From What Happens To You.

One Legislator Accused Me Of Having A 19th Century Attitude On Law And Order. That Is A Totally False Charge. I Have An 18th Century Attitude. That Is When The Founding Fathers Made It Clear That The Safety Of Law Abiding Citizens Should Be One Of Government's Primary Concerns.

Everything You Need To Know About A Customer Has Been Written By Them Or About Them. And It Lives On The Internet. All You Have To Do Is Uncover It. And Use It.