Without Theory, There Are No Questions.

Sub-optimization Is When Everyone Is For Himself. Optimization Is When Everyone Is Working To Help The Company.

You Do Not Install Quality; You Begin To Work At It.

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

It Is Not Necessary To Change. Survival Is Not Mandatory.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.