Without Theory, There Are No Questions.

I Should Estimate That In My Experience Most Troubles And Most Possibilities For Improvement Add Up To The Proportions Something Like This: 94% Belongs To The System Responsibility Of Management 6% Special

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.

We Should Be Guided By Theory, Not By Numbers.

You Must Have A Supplier Relationship Of Constant Improvement.