When Asked What Single Event Was Most

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

The Questions Are More Important Than The Answers.

Hard Work And Best Efforts Will Not By Themselves Dig Us Out Of The Pit.

Our Prevailing System Of Management Has Destroyed Our People. People Are Born With Intrinsic Motivation, Self-respect, Dignity, Curiosity To Learn, Joy In Learning. The Forces Of Destruction Begin With Toddlers - A Prize For The Best Halloween Costume, Grades In School, Gold Stars - And On Up Through The University. On The Job People, Teams, And Divisions Are Ranked, Reward For The Top, Punishment For The Bottom. Management By Objectives, Quotas, Incentive Pay, Business Plans, Put Together Separately, Division By Division, Cause Further Loss, Unknown And Unknowable.

Management By Results Is Confusing Special Causes With Common Causes.