We Must Satisfy Our Customers.

You Can See From A Flow Diagram Who Depends On You And Whom You Can Depend On. You Can Now Take Joy In Your Work.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

We Want Best Efforts Guided By Theory.

You Must Have A Supplier Relationship Of Constant Improvement.

A System Is A Network Of Interdependent Components That Work Together To Try To Accomplish The Aim Of The System. A System Must Have An Aim. Without The Aim, There Is No System.