We Must Satisfy Our Customers.

You Do Not Install Quality; You Begin To Work At It.

A System Must Be Managed. It Will Not Manage Itself. Left To Themselves In The Western World, Components Become Selfish, Competitive. We Cannot Afford The Destructive Effect Of Competition.

Survival Is Optional. No One Has To Change.

We Have To Bring Back The Individual. Management Has Smothered The Individual.

Without Theory There Is Nothing To Modify Or Learn.