We Must Satisfy Our Customers.

Management By Results Is Confusing Special Causes With Common Causes.

Learn The Basics Of Analytics And People Will Love You. If You Don't Have Time To Learn, Hire Someone.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.