Visionaries Are Limited By Their Visions.

Lands' End Has Undergone Three Major Changes Over The Past Couple Of Decades. The First Was The Introduction Of An 800 Number, In 1978; The Second Was Express Delivery, In 1994; And The Third Was The Introduction Of A Web Site, In 1995. The First Two Innovations Cut The Average Transaction Time-the Time Between The Moment Of Ordering And The Moment The Goods Are Received-from Three Weeks To Four Days. The Third Innovation Has Cut The Transaction Time From Four Days To, Well, Four Days.

Courage Is What You Earn When You've Been Through The Tough Times And You Discover They Aren't So Tough After All.

If You Don't Contradict Yourself On A Regular Basis, Then You're Not Thinking.

Practice Isn't The Thing You Do Once You're Good. It's The Thing You Do That Makes You Good.

If A Window Is Broken And Left Unrepaired, People Walking By Will Conclude That No One Cares And No One Is In Charge. Soon, More Windows Will Be Broken, And The Sense Of Anarchy Will Spread From The Building To The Street On Which It Faces, Sending A Signal That Anything Goes.