To Satisfy The Customer Is The Mission

No Matter How Deeply Wedded One May Be To The Free Enterprise System (and I, For One, Am Wedded For Life), One Has To Accept The Need For Positive Government; One Has To Consider Government Action On A Sizable Scale As Desirable Rather Than As A Necessary Evil.

Most Discussions Of Decision Making Assume That Only Senior Executives Make Decisions Or That Only Senior Executives' Decisions Matter. This Is A Dangerous Mistake.

Most Of What You Hear About Entrepreneurshi P Is All Wrong. It's Not Magic; It's Not Mysterious; And It Has Nothing To Do With Genes. It's A Discipline And, Like Any Discipline, It Can Be Learned.

Every Enterprise Is Learning And Teaching Institution. Training And Development Must Be Built Into It On All Levels, Training And Development That Never Stop.

Universities Won't Survive. The Future Is Outside The Traditional Campus, Outside The Traditional Classroom. Distance Learning Is Coming On Fast.