The Ultimate Purpose Of Collecting The Data

We Must Understand Variation.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

The Most Important Figures For Management Of Any Organization Are Unknown And Unknowable.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.