The Process Is Not Just The Sum

People Work In The System. Management Creates The System

It Is Management's Job To Direct The Efforts Of All Components Toward The Aim Of The System. The First Step Is Clarification: Everyone In The Organization Must Understand The Aim Of The System, And How To Direct His Efforts Toward It. Everyone Must Understand The Damage And Loss To The Whole Organization From A Team That Seeks To Become A Selfish, Independent, Profit Center.

Managing By Results Only Makes Things Worse.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

Improve Quality, You Automatically Improve Productivity.