The 1st Question The Effective Decision-maker Asks

You Cannot Prevent A Major Catastrophe, But You Can Build An Organization That Is Battle-ready, Where People Trust One Another. In Military Training, The First Rule Is To Instill Soldiers With Trust In Their Officers - Because Without Trust, They Won't Fight.

Unless A Decision Has Degenerated Into Work, It Is Not A Decision; It Is At Best A Good Intention.

The Computer Actually May Have Aggravated Management's Degenerative Tendency To Focus Inward On Costs.

You Can't Manage Knowledge.knowledge Is Between Two Ears And Only Between Two Ears.

What Managers Decide To Stop Doing Is Often More Important Than What They Decide To Do.