People Don't Want Gadgets, They Want Services.

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.

We Are Stubborn On Vision. We Are Flexible On Details.

I’d Rather Interview 50 People And Not Hire Anyone Than Hire The Wrong Person.

Percentage Margins Are Not One Of The Things We Are Seeking To Optimize. It’s The Absolute Dollar Free Cash Flow Per Share That You Want To Maximize, And If You Can Do That By Lowering Margins, We Would Do That. So If You Could Take The Free Cash Flow, That’s Something That Investors Can Spend. Investors Can’t Spend Percentage Margins.

I Try To Spend My Time On Areas That I Think Are Important For The Future, And Where I Think I Can Add Value.