People Are Entitled To Joy In Work.

Now, We Learn That A System Must Have An Aim. Without An Aim, There Is No System.

Management Of Outcomes May Not Be Any More Than A Skill. It Does Not Require Knowledge.

Nobody Should Try To Use Data Unless He Has Collected Data.

Quality Starts In The Boardroom.

A System Is A Network Of Interdependent Components That Work Together To Try To Accomplish The Aim Of The System. A System Must Have An Aim. Without The Aim, There Is No System.