Outsiders Have The Intuitive Ability To Continually

Never Underestimate The Magnitude Of The Power Of The Forces That Reinforce The Status Quo.

If The Culture You Have Is Radically Different From An 'experiment And Take-risk' Culture, Then You Have A Big Change You Going To Have To Make - And No Little Gimmicks Are Going To Do It For You.

We Learn Best - And Change - From Hearing Stories That Strike A Chord Within Us.

Many Years Ago, I Think I Got My First Insight On How An Incredibly Diverse Team Can Work Together And Do Astonishing Things, And Not Just Misunderstand Each Other And Fight.

This Is True Even In Organizations That Are Very Focused On Analysis And Quantitative Measurement, Even Among People Who Think Of Themselves As Smart In An Mba Sense. In Highly Successful Change Efforts, People Find Ways To Help Others See The Problems Or Solutions In Ways That Influence Emotions, Not Just Thought.