Obsess About Customers, Not Competitors.

The Best Customer Service Is If The Customer Doesn't Need To Call You, Doesn't Need To Talk To You. It Just Works.

In The Old World, You Devoted 30% Of Your Time To Building A Great Service And 70% Of Your Time To Shouting About It. In The New World, That Inverts

I Like Having The Digital Camera On My Smart Phone, But I Also Like Having A Dedicated Camera For When I Want To Take Real Pictures.

I Don't Buy Stocks, I Make Stocks.

I'm Going To Go Do This Crazy Thing. I'm Going To Start This Company Selling Books Online.