Cultures, For Better Or Worse, Are Very

If You Do Build A Great Experience, Customers Tell Each Other About That. Word Of Mouth Is Very Powerful.

A Company Shouldn't Get Addicted To Being Shiny, Because Shiny Doesn't Last.

Strip Malls Are History.

The Framework I Found Which Made The Decision Incredibly Easy Was What I Called — Which Only A Nerd Would Call — A “regret Minimization Framework.” So, I Wanted To Project Myself Forward To Age 80 And Say, “okay, Now I’m Looking Back On My Life. I Want To Have Minimized The Number Of Regrets I Have.”

Everything You Are Comes From Your Choices.