It Is Not Possible To Know What

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

When You're Out Of Quality, You're Out Of Business.

Improving Quality Requires A Culture Change, Not Just A New Diet.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

When In Doubt, Delete It.