In A Change Effort, Culture Comes Last,

Changing Behavior Is Less A Matter Of Giving People Analysis To Influence Their Thoughts Than Helping Them To See A Truth To Influence Their Feelings.

Great Leadership Does Not Mean Running Away From Reality. Sometimes The Hard Truths Might Just Demoralize The Company, But At Other Times Sharing Difficulties Can Inspire People To Take Action That Will Make The Situation Better.

Over The Years I Have Become Convinced That We Learn Best - And Change - From Hearing Stories That Strike A Chord Within Us ... Those In Leadership Positions Who Fail To Grasp Or Use The Power Of Stories Risk Failure For Their Companies And For Themselves.

The Heart Of Change Is In The Emotions.

One Of The Most Powerful Forms Of Information Is Feedback On Our Own Actions.