In A Change Effort, Culture Comes Last,

In A Change Effort, Culture Comes Last, Not First.

Outsiders Have The Intuitive Ability To Continually View Problems In Fresh Ways And To Identify Ineffective Practices And Traditions.

No Vision Issue Today Is Bigger Than The Question Of Efficiency Versus Some Combination Of Innovation And Customer Service.

Producing Major Change In An Organization Is Not Just About Signing Up One Charismatic Leader. You Need A Group - A Team - To Be Able To Drive The Change. One Person, Even A Terrific Charismatic Leader, Is Never Strong Enough To Make All This Happen.

Without Credible Communication, And A Lot Of It, The Hearts And Minds Of Others Are Never Captured.