Many Years Ago, I Think I Got

Overcoming Complacency Is Crucial At The Start Of Any Change Process, And It Often Requires A Little Bit Of Surprise, Something That Grabs Attention At More Than An Intellectual Level. You Need To Surprise People With Something That Disturbs Their View That Everything Is Perfect.

Leadership Is About Setting A Direction. It's About Creating A Vision, Empowering And Inspiring People To Want To Achieve The Vision, And Enabling Them To Do So With Energy And Speed Through An Effective Strategy. In Its Most Basic Sense, Leadership Is About Mobilizing A Group Of People To Jump Into A Better Future.

Analytical Tools Have Their Limitations In A Turbulent World. These Tools Work Best When Parameters Are Known, Assumptions Are Minimal, And The Future Is Not Fuzzy.

Changing Behavior Is Less A Matter Of Giving People Analysis To Influence Their Thoughts Than Helping Them To See A Truth To Influence Their Feelings.

Most People Don't Lead Their Own Lives - They Accept Their Lives