If You Love Your Company And Love

Only Pissed-off People Change The World.

Business Is About People. It's About Passion. It's About Bold Ideas, Bold Small Ideas Or Bold Large Ideas.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

And Remember: Everything In Business Is A Paradox. To Be Excellent, You Have To Be Consistent. When You're Consistent, You're Vulnerable To Attack. Yes, It's A Paradox. Now Deal With It!

One Simply Cannot Pay Tribute To Stephen Covey Without Saying At The Outset That He Was A Lovely Human Being.