Brand Inside Is More Important Than Brand

Ultimately, I Think That The Growth And Sustainability Of The E-book Movement Depends On Authors And End-users (readers).

The Best Leaders... Almost Without Exception And At Every Level, Are Master Users Of Stories And Symbols.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.

Innovation Comes Only From Readily And Seamlessly Sharing Information Rather Than Hoarding It.

Train Everyone Lavishly. You Can't Overspend On Training.