For Me, Reading Is Reading.

We Cannot Innovate Without Opening The Door To Havoc.

Only Pissed-off People Change The World.

Leaders' Careers Will Usually Be Determined By Their Handling Of One Or Two Critical Events That No One Could Possibly Anticipate Or Plan For.

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

Change Is Not So Much About Being The First One To Embrace A New Idea, But Being The First To Forget An Old One