The Best Leaders... Almost Without Exception And

It Doesn't Matter What Product Or Service You're Offering; There Is Unlimited Ability To Improve The Quality Of Anything.

Formula For Success: Under Promise And Over Deliver.

Rewards Should Go To Teams As A Whole.

If Future Competitiveness Depends On Treating People As An Important Part Of The Institution, The Least Respectful Thing I Can Imagine Doing To A Human Being Is Asking Him To Urinate In A Cup.

You Can Only Improve What You Measure.