If You Destroy The People Of A

Competition Should Not Be For A Share Of The Market-but To Expand The Market.

The Aim Of Education Should Be To Preserve And Nurture The Yearning For Learning That A Child Is Born With.

The Principles And Methods For Improvement Are The Same For Service As For Manufacturing. The Actual Application Differs, Of Course, From One Product To Another, And From One Type Of Service To Another.

Management Does Not Know What A System Is.

The Greatest Waste … Is Failure To Use The Abilities Of People…to Learn About Their Frustrations And About The Contributions That They Are Eager To Make.