Formula For Success: Underpromise And Overachieve.

Effective Listening Is A Professional Achievement-achieved Only Through Hard Work.

Start By Identifying The Qualities Or Characteristics That Make You Distinctive From Your Competitors - Or Your Colleagues. What Have You Done Lately - This Week - To Make Yourself Stand Out? What Would Your Colleagues Or Your Customers Say Is Your Greatest And Clearest Strength? Your Most Noteworthy (as In, Worthy Of Note) Personal Trait?

Develop A Respect And Reverence For The Principle Of Variation: The Idea That The Message Ain't In The Mean, The Mode Or The Median - It's In The Differences That Occur Throughout A Population.

If Your Company Has A Clean-desk Policy, The Company Is Nuts And You're Nuts To Stay There.

The Winners Stun Us Not By Their Cleverness, But By The Fact That Every Tiny Aspect Of The Business Is Just A Touch Better Than The Norm.