Effective Listening Is A Professional Achievement-achieved Only

Have You Set High Standards In The Past That Make It Clear What Level Of Performance You Demand?

Remember: You Are The Only Human Being In The World Who Can Help This Particular Customer At This Particular Moment In Time.

Creating In All Employees The Awareness That Their Best Efforts Are Essential And That They Will Share In The Rewards Of The Company's Success.

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

The Widespread Availability Of Information Is The Only Basis For Effective Day-to-day Problem Solving, Which Abets Continuous Improvement Programs.