Complacency Is Almost Always The Product Of

Neurologists Say That Our Brains Are Programmed Much More For Stories Than For Abstract Ideas. Tales With A Little Drama Are Remembered Far Longer Than Any Slide Crammed With Analytics.

This Is True Even In Organizations That Are Very Focused On Analysis And Quantitative Measurement, Even Among People Who Think Of Themselves As Smart In An Mba Sense. In Highly Successful Change Efforts, People Find Ways To Help Others See The Problems Or Solutions In Ways That Influence Emotions, Not Just Thought.

I'm Impatient. Typically People Think They Know All About Change And Don't Need Help. Their Approach Tends To Be More Management-oriented Than Leadership-oriented. It's Very Frustrating.

The Central Issue Is Never Strategy, Structure, Culture, Or Systems. The Core Of The Matter Is Always About Changing The Behavior Of People.

Most People Don't Lead Their Own Lives - They Accept Their Lives