Changing Behavior Is Less A Matter Of

Good Communication Does Not Mean That You Have To Speak In Perfectly Formed Sentences And Paragraphs. It Isn't About Slickness. Simple And Clear Go A Long Way.

Because Management Deals Mostly With The Status Quo And Leadership Deals Mostly With Change, In The Next Century We Are Going To Have To Try To Become Much More Skilled At Creating Leaders.

I'm Impatient. Typically People Think They Know All About Change And Don't Need Help. Their Approach Tends To Be More Management-oriented Than Leadership-oriented. It's Very Frustrating.

Never Underestimate The Magnitude Of The Power Of The Forces That Reinforce The Status Quo.

Analytical Tools Have Their Limitations In A Turbulent World. These Tools Work Best When Parameters Are Known, Assumptions Are Minimal, And The Future Is Not Fuzzy.