Collections Of Books And Other Documents, Either

I Am My Clients. I Am Defined By Who I Do Business With.

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

For The Blue-collar Worker, The Driving Force Behind Change Was Factory Automation Using Programmable Machine Tools. For The Office Worker, It's Office Automation Using Computer Technology: Enterprise-resource-planning Systems, Groupware, Intranets, Extranets, Expert Systems, The Web, And E-commerce.

The 10 Or 12 Artists I Have Known Really Well All My Life Are At Least As Competitive As Professional Athletes. They May Express It In Slightly Different Terms, But You Look At The Jackson Pollocks Et Al., And They Are As Interested In Wall Space In The Galleries As Joe Montana Is In The Percentage Of Completed Passes. So The Notion That Symphonic Conducting, Or Stage Play, Or Pure Art, Is Not A Competitive Business Is Real Bullshit.

Perception Is All There Is. If The Customer Think He's Right, He's Right.