Listen To Everyone. Ideas Come From Everywhere

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.

The Manager, In Today's World, Doesn't Get Paid To Be A Steward Of Resources, A Favored Term Not So Many Years Ago. He Or She Gets Paid For One And Only One Thing: To Make Things Better (incrementally And Dramatically), To Change Things, To Act - Today.

You Have To Stand Out If You Want To Move Up.

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

Leaders' Careers Will Usually Be Determined By Their Handling Of One Or Two Critical Events That No One Could Possibly Anticipate Or Plan For.