Listen To Everyone. Ideas Come From Everywhere

Screw-ups Are The Mark Of Excellence.

Collections Of Books And Other Documents, Either Printed Or Electronic, Are A Form Of Congregation.

You Can Only Improve What You Measure.

The Company's Most Urgent Task Is To Learn To Welcome, Beg For, Demand - Innovation From Everyone.

The Magic Formula That Successful Businesses Have Discovered Is To Treat Customers Like Guests And Employees Like People.