All Good Performance Starts With Clear Goals.

Catch Someone Doing Something Right.

I Cannot Say Who Art In Heaven-if All My Interests And Pursuits Are In Earthly Things.

Congratulations Offer More Potential Than Cash. The Amount Of Available Cash Is Limited, But Managers Have An Unlimited Supply Of Congratulations. It's Important To Pay People Fairly, But Managers Also Should Heap On Congratulations And Feed People's Souls.

Your Business Should Be Defined, Not In Terms Of The Product Or Service You Offer, But In Terms Of What Customer Need Your Product Or Service Fulfills. While Products Come And Go, Basic Needs And Customer Groups Stay Around, I.e., The Need For Communication, The Need For Transportation, Etc. What Market Need Do You Supply?

Customer Service Is Not A Department, It's Everyone's Job.