A System Can Not Understand Itself.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

Uncontrolled Variation Is The Enemy Of Quality.

People Care More For Themselves When They Contribute To The System.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.