A System Can Not Understand Itself.

You Have To Manage A System. The System Doesn't Manage Itself.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

Management Does Not Know What A System Is.

The Job Can't Be Finished Only Improved To Please The Customer.

You Can Not Hear What You Do Not Understand.