When You Focus On Delighting An Audience

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

For At No Time Are Any Events Predestined. There Should Be No Such Word In Your Vocabulary, For With Every Moment You Change, And Every Heartbeat Is An Action, And Every Action Changes Every Other Action.

Try Is The Opposite Of Hiding.

Just Because You’re Winning A Game Doesn’t Mean It’s A Good Game.

Ship Small Art. Then, Ship Medium Art. Then, Ship World-changing, Scary, Change-your-underwear Art.