Ship Small Art. Then, Ship Medium Art.

Organize Your Reality According To Your Strength; Organize Your Reality According To Your Playfulness; According To Your Dreams; According To Your Joy; According To Your Hopes - And Then You Can Help Those Who Organize Their Reality According To Their Fears.

The Next Time You Have A Choice Between Chasing The Charts (whichever Charts You Keep Track Of) And Doing The Work Your Customers Crave, Do The Work Instead.

It's Sad And Upsetting When You See Somebody Crying Hysterically, But At The Same Time It's Real Funny.

The Best Time To Do Great Customer Service Is When A Customer Is Upset.

The Linchpin Is An Individual Who Can Walk Into Chaos And Create Order, Someone Who Can Invent, Connect, Create, And Make Things Happen. Every Worthwhile Institution Has Indispensable People Who Make Differences Like These.