Successful People Breed Success.

In A True Zero-defects Approach, There Are No Unimportant Items.

The Great Discoveries Are Usually Obvious.

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

Improving Quality Requires A Culture Change, Not Just A New Diet.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.