Successful People Breed Success.

Quality Has To Be Caused, Not Controlled.

Quality Management Is Needed Because Nothing Is Simple Anymore, If Indeed It Ever Was.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

Most Things Don't Work Like They Are Supposed To Work.