Success Breeds Complacency. Complacency Breeds Failure. Only

Let Chaos Reign, Then Rein In Chaos.

You Need To Plan The Way A Fire Department Plans: It Cannot Anticipate Where The Next Fire Will Be, So It Has To Shape An Energetic And Efficient Team That Is Capable Of Responding To The Unanticipated As Well As To Any Ordinary Event.

I Think Amazon Is The Preeminent Pioneer In Building A New Way Of Doing Commerce: Personalized, Database-driven Commerce, Where The Big Value Is Not In The Purchase Fulfillment, But In Knowing As Much About A Customer Base Of Ten Or Twenty Million People As A Corner Store Used To Know About A Customer Base Of A Few Hundred. In Today's Mass-merchandising World, That's Largely Gone; Amazon Is Trying To Use Computer Technology To Re-establish It.

It's Not Enough To Make Time For Your Children. There Are Certain Stages In Their Lives When You Have To Give Them The Time When They Want It. You Can't Run Your Family Like A Company. It Doesn't Work.

I Think It Is Very Important For You To Do Two Things: Act On Your Temporary Conviction As If It Was A Real Conviction; And When You Realize That You Are Wrong, Correct Course Very Quickly.