People Need To Know How Their Job

The Aim Should Be To Work On The Method Of Management.

Without Theory, There Are No Questions.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

The Aim Of Leadership Should Be To Improve The Performance Of Man And Machine, To Improve Quality, To Increase Output, And Simultaneously To Bring Pride Of Workmanship To People. Put In A Negative Way, The Aim Of Leadership Is Not Merely To Find And Record Failures Of Men, But To Remove The Causes Of Failure: To Help People To Do A Better Job With Less Effort.