People Need To Know How Their Job

Improve Quality, You Automatically Improve Productivity.

The Problem Is That Most Courses Teach What Is Wrong.

In God We Trust; All Others Bring Data.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.