People Care More For Themselves When They

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

You Can See From A Flow Diagram Who Depends On You And Whom You Can Depend On. You Can Now Take Joy In Your Work.

Just Because You Can Measure Everything Doesn't Mean That You Should.

The Most Important Measures Are Both Unknown And Unknowable.

You Should Not Ask Questions Without Knowledge.