Divide Responsibility And Nobody Is Responsible.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

He That Would Run His Company On Visible Figures Alone Will In Time Have Neither Company Nor Figures.

You Must Have A Supplier Relationship Of Constant Improvement.

The Problem Is That Most Courses Teach What Is Wrong.