"old" Is Definitely Not Cool In America.

They Say Plan It. I Say Do It.

Have You Set High Standards In The Past That Make It Clear What Level Of Performance You Demand?

Communication Is Everyone's Panacea For Everything.

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

Perception Is All There Is. If The Customer Think He's Right, He's Right.