Innovation Comes Only From Readily And Seamlessly

Reward Excellent Failures. Punish Mediocre Successes.

Nearly 100% Of Innovation-from Business To Politics-is Inspired Not By "market Analysis" But By People Who Are Supremely Pissed Off By The Way Things Are.

The Hyperfast-moving, Wired-up, Reengineered, Quality-obsessed Organization Will Succeed Or Fail On The Strength Of The Trust That Its Managers Place In The Folks Working On The Front Line.

The Whole Secret To Our Success Is Being Able To Con Ourselves Into Believing That We're Going To Change The World Because Statistically We Are Unlikely To Do It.

Many Flagship State Universities Have Wonderful Digital Libraries That Are Accessed By People Around The World. In Future, If Not Current, Budget Crises, Trustees, Board Members, And Administrators May Wonder Why These State Institutions - With An Articulated Primary Clientele Of Students, Faculty, And Staff Members And A Secondary Clientele Of All Citizens Of The State - Should Be Spending Resources On A Digital Library That Is Used By Many People Beyond The Primary And Secondary Service Populations.