Had Twitter Been Invented Earlier, My Books

Excellent Firms Don't Believe In Excellence - Only In Constant Improvement And Constant Change.

An Ability To Embrace New Ideas, Routinely Challenge Old Ones, And Live With Paradox Will Be The Effective Leader's Premier Trait.

Passion. The Life Of An Entrepreneur Is Occasionally Exhilarating, And Almost Always Exhausting. Only Unbridled Passion For The Concept Is Likely To See You Through The 17-hour Days (month After Month) And The Painful Mistakes That Are Part And Parcel Of The Start-up Process.

Quite Simply, No Matter How Hard You Try, No Matter How "open" You Are, You'll End Up Surrounded By "yes People." It's Hard Not To Believe People Who Are Repeating Your Own Ideas. Resist The Temptation.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.