If The Culture You Have Is Radically

Overcoming Complacency Is Crucial At The Start Of Any Change Process, And It Often Requires A Little Bit Of Surprise, Something That Grabs Attention At More Than An Intellectual Level. You Need To Surprise People With Something That Disturbs Their View That Everything Is Perfect.

Producing Major Change In An Organization Is Not Just About Signing Up One Charismatic Leader. You Need A Group - A Team - To Be Able To Drive The Change. One Person, Even A Terrific Charismatic Leader, Is Never Strong Enough To Make All This Happen.

Motivation And Inspiration Energize People, Not By Pushing Them In The Right Direction As Control Mechanisms Do But By Satisfying Basic Human Needs For Achievement, A Sense Of Belonging, Recognition, Self-esteem, A Feeling Of Control Over One's Life, And The Ability To Live Up To One's Ideals. Such Feelings Touch Us Deeply And Elicit A Powerful Response.

Good Communication Does Not Mean That You Have To Speak In Perfectly Formed Sentences And Paragraphs. It Isn't About Slickness. Simple And Clear Go A Long Way.

Leaders Establish The Vision For The Future And Set The Strategy For Getting There; They Cause Change. They Motivate And Inspire Others To Go In The Right Direction And They, Along With Everyone Else, Sacrifice To Get There.