If A Window Of Opportunity Appears, Don't

Excellence Comes From Human Beings Doing Things Of Value That Customers Find Memorable.

We Must Reject All Notions Of 'reform' That Serve Up More Of The Same: More Testing, More 'standards', More Uniformity, More Conformity, More Bureaucracy.

Nothing Good Or Great Can Be Done In The Absence Of Enthusiasm.

And Remember: Everything In Business Is A Paradox. To Be Excellent, You Have To Be Consistent. When You're Consistent, You're Vulnerable To Attack. Yes, It's A Paradox. Now Deal With It!

I'm Fundamentally Not Interested In The Fortune 500 Companies - In Us, Mexico, Anywhere. The Real Backbones Of Economic Growth Are Small And Medium Businesses.