Good Managers Have A Bias For Action.

Are Your Customers Saying Wow?

I Endorse A Lot Of People - Sometimes People Say I Endorse Too Many Books. And My Response Has Always Been The Same: If I Can Get One Case Study That Can Give Me One Good Idea That I Can Implement For $25, Or For These Days One-third Of That On Kindle, I've Gotten A Very Good Deal.

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.

Some People Have Argued That Listening To A Work Of Literature Does Not Really Promote Literacy In The Same Way That Reading Does. Having Tried This For Several Months, However, I Can Report From The Trenches That, For Me, Immersive Listening Is As Intellectually Challenging, Stimulating, And Rewarding As Immersive Reading.

I Don't Want The 35-year-olds In My Audience To Think Of Me As As 'pops' Giving The Kind Of Advice That Only 65-year-olds Can Understand.