Ibm Needed - An Enormous Sense Of

Customer Complaints Are The Schoolbooks From Which We Learn.

In The End An Organization Is Nothing More Than The Collective Capacity Of Its People To Create Value.

When I Arrived At Ibm, There Were 'team' Signs All Around. I Asked, 'how Do People Get Paid?' They Told Me, 'we Pay People Based On Individual Performance.

The Real Mechanism For Corporate Governance Is The Active Involvement Of The Owners.

For The First Month, I Listened, And I Tried Very Hard Not To Draw Conclusions