I Want To Take Ibm Back To

Technology Has Limitations On What It Can Accomplish. You Do Not.

No Institution Will Go Through Fundamental Change Unless It Believes It Is In Deep Trouble And Needs To Do Something Different To Survive.

I Just Think We Should Look At This As A Chess Match," He Said, "between The World's Greatest Chess Player And Garry Kasparov.

When I Arrived At Ibm, There Were 'team' Signs All Around. I Asked, 'how Do People Get Paid?' They Told Me, 'we Pay People Based On Individual Performance.

You Can’t Mandate [cultural Change], Can’t Engineer It. What You Can Do Is Create The Conditions For Transformation. You Can Provide Incentives. You Can Define The Marketplace Realities And Goals. But Then You Have To Trust. In Fact, In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.