I Went To Princeton Specifically To Study

If You Do Build A Great Experience, Customers Tell Each Other About That. Word Of Mouth Is Very Powerful.

Seek Instant Gratification - Or The Elusive Promise Of It - And Chances Are You'll Find A Crowd There Ahead Of You.

If You Build A Great Product Or Service, People Will Talk About It. But It Starts With Having Something That's Worth Talking About.

I'm Skeptical That The Novel Will Be 're-invented.'

What We Want To Be Is Something Completely New. There Is No Physical Analog For What Amazon.com Is Becoming.