Hold Everybody Accountable? Ridiculous!

Eliminate Numerical Quotas, Including Management By Objectives.

The Biggest Cost Of Poor Quality Is When Your Customer Buys It From Someone Else Because They Didn't Like Yours.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

Without Theory There Is Nothing To Modify Or Learn.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.